What's your return policy?
As stated in the Terms of Use Page: The terms stipulated here constitute a legal agreement between you, as a visitor to our Site, and JECTZ®. By accessing or using the Site, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions, just as if you had signed them. If you are not willing to be bound by these Terms and Conditions, you may not access the Site.
- JECTZ® will accept your return by mail upon approval of your return request for unworn, like new condition (per JECTZ® discretion) and/or defective jewelry for a store credit in the amount of the purchase price (excluding shipping costs and/or restocking fee, if applicable). Jewelry must be returned within 15 days of receipt.
- Items on our website are custom made orders and each one is handmade different and may vary.
- Any other return/exchange will fall under the JECTZ® Lifetime Guarantee policy for jewelry store credit or jewelry swap. We do not offer Lifetime Guarantee to International Orders. Lifetime Guarantee is only available to US Based Customers. You (the Customer) pays for return for the Lifetime Guarantee.
- If returning for the JECTZ® Lifetime Guarantee we will fix or replace your exact item that was return.
- We will repair/replace defective products at no charge for the lifetime of the product. Lifetime Guarantee does not cover damage, loss or theft.
- Please note: Altering, or trying to "fix" JECTZ® Bullet Jewelry in any way voids return requests and/or Lifetime Guarantee and cannot be returned!
- You will receive a final refund in the form of a store credit, minus the shipping charge, minus restocking fee.
- Pricing is subject to change on all products. If you purchased an item on a sale price and product pricing changes then you are responsible on paying the difference which could be more than the original price you originally payed for. No Exceptions. Know your ring size, etc.
- There is a $10 restocking fee for your return (PER ITEM)
- You are responsible on creating your own return label.
- There will be no refunds or returns as all sales are final for Deal of the Day, Closeout, JECTZ® Dirty Dozen Bracelet, Filigree Cuff Bracelet, Earrings.
How do I Request a Return?
A: Contact Jectz by tapping on the GET HELP Tab then CONTACT US Tab. Provide customer support in detail the reason for your return.
Once you have contacted jectz through the contact us page you will receive a reply back via email from Customer Support with an attached return form. By completing and sending in the return form you have read and agree to all terms and conditions of jectz.com return policy. Please print and completely fill out the form and send back with your returned item(s).
We will process your return soon as possible. Some returns may take up to 21 business days to fully process once we have received your returned jewelry back from you. Once fully processed you will be able to sign into your account to utilize your available store credit at checkout when placing your order!
- All returns (ITEM(S) must be accompanied with the Return Form you received (via email) or else the package will be shipped back to you.
- All request for replacements must include all parts and pieces of the original item.
- Once we have received your returned merchandise, you will receive a final refund in the form of a store credit, minus shipping charge and/or restocking fee.
- You will be contacted via email when your store credit is available to use for your replacement product/order.
Returns must be prepaid and insured by "You" the customer and shipped through the United States Postal Service (USPS). We do not accept packages that require a signature. Packages requiring a signature will be returned back to you. We cannot be responsible for items that we do not receive. We reserve the right to refuse any returns.
ALL OUR JEWELRY IS CUSTOM MADE TO ORDER, EACH PIECE OF JEWELRY IS MADE DIFFERENT EVERY TIME AND WILL NOT BE CONSISTENT.